Due to the current global climate, our courier partners have implemented temporary increases in shipping rates. As a result, our delivery fees have been adjusted to reflect these changes.

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You can find our store at Moda Mall/Gate 5
Or you can call us on: +97366777600

Shipping and Returns

 

Shipping is done by international couriers such as FedEx and DHL.

For any further questions, call or WhatsApp our team on +973 6677 7600, every day from 10 am to 10 pm (Bahrain time).

DAMAGED ITEMS

Our utmost priority is to provide you with products that are free from defects and arrive in impeccable condition. In the unfortunate event that your product sustains damage during delivery, we kindly ask you to promptly contact us for assistance.

Should a product arrive damaged, we are committed to making every effort to have it repaired in accordance with the warranty provided for that specific product. Rest assured, we will do our utmost to address any damage-related concerns and ensure your satisfaction.

RETURNS AND REFUNDS

Please see our Refund policy.

DELIVERY OF YOUR ORDER

  1. Delivery Costs: The costs of delivery will be as displayed to you on our Site.
  2. Delivery Date: Same-day delivery in Bahrain for orders placed before 12 pm; 3–5 days to the rest of the world. The delivery options for your address are shown at checkout.
  3. Delivery Delays:
    1. if our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.
    2. if no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product.
  4. ID Requirement Upon Delivery. We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.
  5. Delivery to Overseas. Note that you might be considered the importer of record if your order requires delivery to overseas. In such an instance, you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations and to pay all fees and customs duties relevant to your purchase.
  6. Title to Products. A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.
  7. Invoice. We will issue an electronic invoice for your purchase and send such an invoice to the email address you provided to us.

Frequently Asked Questions

Do you ship internationally? 
Yes, we ship worldwide using either international couriers such as Fedex and DHL.

If I am an international customer do I pay tax? 
We are required to declare the retail value of the timepiece in the shipment. International shipments are subject to import fees upon arrival in the destination country; any importation fees or taxes are the responsibility of the customer.

Can I return an item if I am unhappy?
We offer you a hassle-free return policy. If you are unhappy with a product, we have several return methods. Please make sure that the product you purchased is in its original packaging and unused, the item has to be sent back to us within 7 calendar days from the date mentioned on the receipt.

Can you help me find a new watch strap?

Yes! We're happy to help you find straps for your beloved watch! Please use the Contact form and let us know the brand and model of your watch, and we'll do our best to help you in finding a replacement.