Shipping is done international couriers such as Fedex and DHL.
We offer you a hassle-free return policy. If you are unhappy with a product, we have several return methods. Please make sure that the product you purchased is in its original packaging and unused, the item has to be sent back to us within 7 calendar days from the date mentioned on the receipt.
For any further questions, you can contact our customer service team on +973 66777600 who will gladly assist you, our working hours are 7am to 6:30pm GMT.
We strive to ensure that all our products are free from defects and are delivered in excellent condition. If for any reason the product has been damaged during delivery we request you to contact us immediately.
If you are unable to receive your order personally, and you notice any damage to the products after the delivery has been accepted, you can return the order by contacting our customer service team within 2 calendar days of the delivery.
If you change your mind about a product you have purchased, you can return it and receive online store credit. The store credits will be credited to your online account and can be used for future purchases.
In case of a returned item, we can offer you store credit, a refund or a replacement. All refunds will take 7-14 working days to be processed depending on the credit card company; if you return your order directly to our store, we will process your refund immediately for cash purchases (this will take up to 7 working days for bank transfer).
PRODUCTS WE CAN'T REFUND OR REPLACE
We do not offer replacements or refunds on undamaged, used products, items that are not in their original condition and packaging and/or items that were sold on sale. Please provide us with original order reference details to enable us to process the return (order number, product codes or descriptions).
DELIVERY OF YOUR ORDER